How do I send my artwork to you?
Do you have template I can use?
What files do you accept?
We accept a few different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.
If you are sending us artwork with a mix of graphics and photography please provide us with a PDF (print ready) and if you are sending any Photography, please ensure it is as high resolution as possible.
Please do not supply your artwork in Microsoft Word (.doc, .docx) as it is not a print ready format, it is fine for printing on a desktop printer, but text and images can appear different on other computers. If you are designing your artwork in Microsoft Word, please use (File – Save As PDF).
I have ordered Spot UV, how do I tell you where to apply it?
We recommend using a program like Adobe Illustrator and creating a new layer called “Spot UV” showing where you’d like it in 100% Magenta.
Payment & Billing
What payment method can I use?
We use WorldPay, an online card payment gateway which means we can accept card payments with
How do I get a copy of my invoice?
As well as receiving a invoice with your delivery, we will also email a copy to the billing email address we have on file. If you would like to see all of your past orders and invoices, you can login and click view orders.
Can I return my items?
To view our full returns policy, please click here.
How do I cancel my order?
Due to our quick turnaround, we cannot offer cancellation once your order has gone to print. If you need to speak to us regarding your order, please use the Live Chat feature on our site or send an email to firstname.lastname@example.org
How do I change the shipping address?
To change your delivery address, please login, go to “my account” and click on the relevant order. From there you can change your order details.
How much is delivery?
We don’t have a fixed price for shipping. Our shipping will increase/decrease based on weights of items in your checkout, you will be only charged for shipping once per order.
How are packaged delivered?
All of our packages are delivered using next-day courier service. Please note, this is just for shipping, the printing time can take 2-3 days.
Are there any exceptions?
Yes, unfortunately in some cases couriers may not be able to offer next day delivery as some areas of the country, meaning some orders may take an extra day to arrive.
What happens if I’m not in when the courier tries to deliver?
The majority of couriers will leave a note to say that they have attempted delivery. They will then try to deliver again for the following two days. If they are unavailable to deliver on the third attempt, the print will be returned to us.